List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan business quality assurance process | 1.1 Determine business quality performance expectations and benchmark standards 1.2 Develop business standards and guidelines for achieving each benchmark 1.3 Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures 1.4 Document expectations, standards and benchmarks in a quality plan based on business documentation standards 1.5 Identify appropriate quality management systems guides, including quality management plan for complex activities 1.6 Communicate quality policy and procedures to appropriate stakeholders |
2. Implement quality policies and plans | 2.1 Write quality policy for business directive 2.2 Create quality management plan for business solution 2.3 Distribute quality management plan to key people for feedback 2.4 Analyse feedback to determine if corrective action needs to be taken 2.5 Make changes to quality management plan, if required, to incorporate corrective action 2.6 Allocate key quality tasks and functions to appropriate person as per the quality management plan 2.7 Establish and document a quality reporting and monitoring program 2.8 Check and document skills of staff to ensure that they are able to meet the quality standards required |
3. Control quality assurance processes | 3.1 Implement quality performance guidelines, procedures and processes as per the quality management plan 3.2 Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes 3.3 Monitor quality process performance as per the quality management plan 3.4 Report on monitoring of quality performance to key decision makers 3.5 Identify and record breakdowns in the system and create corrective action requests 3.6 Take immediate corrective action, where necessary |
4. Improve quality | 4.1 Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met 4.2 Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action 4.3 Determine corrective actions to be taken and assign responsibility for taking the action where appropriate 4.4 Identify who will be responsible for quality improvement 4.5 Implement corrective action solutions and measure performance 4.6 Review and adjust benchmark standards periodically in order to improve quality performance 4.7 Document quality performance results and disseminate the information to stakeholders as appropriate 4.8 Review business procedures at predetermined schedules as part of a management review process and quality reporting function |
Evidence of the ability to:
plan and implement appropriate processes and procedures to ensure quality expectations are met
constructs quality standards that can be measured quantitatively and applied universally
document quality assurance standards
monitor and review quality assurance standards and processes.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain copyright and intellectual property relating to information and communications technology (ICT) systems development
outline features of business models
explain the relevance to the development of quality assurance and quality management plans of:
International Organization for Standardization (ISO)
International Electrotechnical Commission (IEC) standards
Australian Standards (AS)
describe quality concepts applied to ICT
outline quality improvement processes
explain techniques of technical performance measurement
explain the implications of website architecture, including operating system on:
privacy
accessibility
equity
describe the structure of a quality assurance management plan and list the standards that may be included.